Shipping & Replacement Policy
GreenTek Reman Pvt. Ltd., under its brand RenewTech Mart, in collaboration with our trusted delivery partner Ecom Express, strives to ensure a smooth and hassle-free shopping experience for our valued customers. This Shipping and Return Policy outlines the process for delivering your orders and returning any unwanted items.
Order Processing Time:
Orders are processed and shipped within 24-48 business hours (excluding weekends and holidays) after order confirmation. Please note that this timeframe may vary for specific products or during peak seasons.
Shipping Costs and Estimated Delivery Times:
Exact shipping costs and estimated delivery times will be displayed during the checkout process based on your chosen shipping method, order weight, and shipping destination.
Shipping Restrictions:
We currently ship to all locations within India. However, additional shipping restrictions may apply to certain products due to size, weight, or legal regulations. You will be notified if any restrictions apply to your specific order during checkout.
Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on our website.
Shipping Rates:
Shipping rates are calculated based on a combination of factors:
● Order weight: Heavier orders may incur higher shipping charges.
● Shipping destination: Shipping costs may vary depending on your location.
● Chosen shipping method: Standard shipping is typically more affordable than expedited shipping.
Replacement Policy
We want you to love your purchase! If something isn’t right, let us know and we’ll make it easy to replace or refund. Eligibility criteria for refund & replacement mentioned below:
● Items must be unused, in original packaging, and in the same condition as received.
- Replacement request must be initiated within [10] days of receiving the product.
Replacement Process:
Contact: Reach out to our customer support team via email (sales@renewtechmart.com) or phone (+91 8527593726) to initiate a return.
- Return Authorization: We’ll review your request and, if approved, send you return instructions with an authorization number.
- Ship it Back: Original pack and ship the item back to us using the instructions provided.
- Inspection and Replacement: We’ll inspect the returned item after receiving at service centre. If approved, your replacement will be issued to you within 3-4 business days.
Policy Updates:
- Company reserves the right to update or modify our policies at any time without prior notice. Any changes to the policies will be effective immediately upon posting on our website only. We recommend to visit our website for updated policies.
Cancellation Policy
- Cancellation Period:
- Customers may cancel their order only before delivery of the product without incurring any cancellation fees.
- Cancellation Process:
- Any cancellation will be processed through our website.