Return Policy
Customers who wish to request an order cancellation, return, or refund must initiate the process through one of the available contact methods. This ensures that the request is recorded properly and the backend process can begin without delays.
One option is to use the website contact form, available under sections such as “Contact Us” or “My Account > Orders”, where customers can submit the necessary details of their order.
Alternatively, customers may reach out via email support by sending their order information and request to the designated support address.
For more immediate assistance, customers can use phone support by calling the company’s dedicated support hotline.
In addition, live chat is available through the website’s chat widget, providing real-time interaction with support representatives.
Lastly, customers can manage their requests independently through the self-service portal, where order cancellations or return requests can be initiated directly from the account dashboard.
Cancellation Policy
Orders can be cancelled at any time before delivery without incurring any charges. All cancellations must be submitted through our website’s cancellation request feature to ensure proper processing.
Though you can also cancel the order before it is shipped, we may charge processing fees from the refund amount. In case you cancel your order post-dispatch, we may charge dispatch shipping charges (both ways) and Gateway charges (if any) before refunding the amount.
This policy is subject to change without prior notice. Customers are encouraged to review the latest version available on our website before placing an order.
Company Rights
The company reserves the right to refuse a return if the product does not meet the stated return conditions.
We may also limit the number of returns or exchanges for customers who have a history of excessive returns.
In addition, Company retains the right to determine the eligibility of any product for return,
replacement, or refund at its sole discretion.